Privacy Policy
Effective Date: 20th March 2026
Welcome to Wild Wise Therapy (“we,” “our,” or “us”). Your privacy is deeply important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wildwisetherapy.in and use our services.
By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Identification Information
- Full Name
- Email Address
- Phone Number
b. Sensitive Personal Information
- Any personal or mental health-related information you voluntarily provide in the “additional notes” section while booking appointments
Note: This information may be considered sensitive under applicable data protection laws.
c. Payment Information
- Payment details are processed securely via Razorpay
- We do not store your card or banking details on our servers
d. Technical Data
- IP address
- Browser type
- Device information
- Pages visited and usage patterns
Collected via tools like Google Analytics.
2. How We Use Your Information
We use the collected data for the following purposes:
- To schedule and manage counselling, therapy, and consultation sessions
- To communicate with you regarding appointments
- To understand website usage and improve user experience
- To maintain internal records
We do not use your data for:
- Marketing or promotional emails
- Selling or renting your personal data
3. Booking and Third-Party Tools
We use trusted third-party services to operate our website:
- LatePoint – for appointment scheduling
- Razorpay – for secure payment processing
- Google Analytics – for website analytics
- Hostinger – for website hosting
These providers may process your data in accordance with their own privacy policies. We ensure that only necessary information is shared with them.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information.
We may disclose your information only:
- When required by law
- To comply with legal obligations
- To protect rights, safety, or prevent fraud
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary:
- To provide services
- To comply with legal and professional obligations
- To maintain therapy-related records where applicable
7. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal and ethical obligations)
- Withdraw consent where applicable
To exercise these rights, contact us at:
info@wildwisetherapy.in
8. Confidentiality in Counselling
We respect the confidentiality of all client interactions.
However, confidentiality may be legally or ethically breached in situations such as:
- Risk of harm to self or others
- Legal requirements or court orders
9. Cookies and Tracking Technologies
We use cookies and similar technologies through tools like Google Analytics to:
- Analyze website traffic
- Improve functionality
You can modify your browser settings to decline cookies if you prefer.
10. Eligibility
Our services are intended for adults only (18+).
We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Wild Wise Therapy
Email: info@wildwisetherapy.in
Location: Bengaluru, Karnataka, India
This Privacy Policy is designed to reflect ethical counselling practices alongside applicable data protection standards in India.
Terms & Conditions
Effective Date: 20th March 2026
Welcome to Wild Wise Therapy (“we,” “our,” or “us”). By accessing or using our website www.wildwisetherapy.in and services, you agree to comply with and be bound by the following Terms & Conditions.
1. Nature of Services
Wild Wise Therapy provides counselling, therapy, and consultation services intended for personal growth, emotional well-being, and self-exploration.
We do not provide:
- Emergency mental health services
- Crisis intervention
In case of emergencies, please refer to the emergency contacts listed under the Resources section of the website.
2. Eligibility
Our services are intended for individuals aged 18 years and above.
By using our services, you confirm that you meet this requirement.
3. Session Bookings & Payments
- All sessions must be booked in advance through our website
- Payments are processed securely via Razorpay
- A session is confirmed only after successful payment
4. Cancellation, Rescheduling & Refund Policy
- No refunds will be provided for cancelled sessions. Clients are requested book sessions based on their personal circumstances and schedules mindfully to avoid any such occurrences.
- Session rescheduling is accepted on our calendar 72 hours’ prior to the date of booking
- Rescheduling requests made within 72 hours of the session may not be accommodated due to unavailability of time slots
- Wild Wise Therapy processes payments through Razorpay. For payment-related concerns regarding Razorpay, please refer to: https://razorpay.com/support/
5. User Responsibilities
By engaging with our services, you agree to:
- Provide accurate and honest personal information
- Attend sessions on time and in a suitable environment
- Engage in the therapeutic process with openness and responsibility
- Take personal responsibility for your mental, emotional, and physical well-being
- Seek appropriate medical or psychiatric support when advised
You understand that:
- Therapy is a collaborative process and outcomes vary
- Progress depends on your participation, effort, and personal circumstances
6. Scope of Practice
- Wild Wise Therapy does not diagnose mental illnesses or disorders
- If your concerns fall outside our scope, you may be referred to qualified mental health or medical professionals
- You may be encouraged to seek additional support where necessary
7. Limitation of Liability
Wild Wise Therapy does not guarantee specific outcomes from therapy or counselling services.
We are not liable for:
- Decisions made by clients during or after sessions
- Outcomes influenced by external personal, social, or medical factors
8. Intellectual Property
All content on this website (text, design, materials) is the property of Wild Wise Therapy and may not be copied, reproduced, or distributed without permission.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Updates will be posted on this page with a revised effective date.
10. Contact
For any questions regarding these Terms:
Email: info@wildwisetherapy.in
Phone: +91 9035511257
Location: #166, Arkere, Bannerghatta Road, MICO Layout, Bengaluru – 560076
